All Systems Operational
API Operational
Customers Portal Operational
Webhooks Operational
Operator Network Operational
Reminder ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Customers Portal
Fetching
API
Fetching
Past Incidents
Oct 15, 2021

No incidents reported today.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 14:33 CEST
Monitoring - The issue on our provider side seems to be solved as network issue disappeared for now. We'll keep the Monitoring status for an hour or so.
Oct 13, 12:55 CEST
Investigating - Our VLN provider is having network issues (OVH related ?). We're working on a solution to allow SMS to be sent instead on short code. It also means that VLN MO reception will not be possible during the incident.
Oct 13, 12:49 CEST
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021
Resolved - The 4th of October, our Reminder app behaved inconsistently resulting in some SMS not being sent even when an event triggered. The issue has been solved around 16h CEST.
Oct 5, 09:48 CEST
Oct 4, 2021
Completed - The scheduled maintenance has been completed.
Oct 4, 15:53 CEST
Scheduled - We will add new origin IPs for sending webhooks to your servers :

51.159.21.54
51.159.7.123

If you are filtering requests by origin, please add these IPs to your whitelist.

You can check the complete and updated list of IPs to trust on this page : https://dev.smsfactor.com/en/api/sms/webhook/delivery-report#webhook-ips
Sep 27, 15:15 CEST
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

No incidents reported.