SMSFactor Status

All Systems Operational

API Operational

Customers Portal Operational

Webhooks Operational

Operator Network Operational

Reminder Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customers Portal

Fetching

API

Fetching

Past Incidents

Oct 15, 2021

No incidents reported today.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

VLN delivery and reception issue

Resolved - This incident has been resolved.
Oct 13, 14:33 CEST

Monitoring - The issue on our provider side seems to be solved as network issue disappeared for now. We'll keep the Monitoring status for an hour or so.
Oct 13, 12:55 CEST

Investigating - Our VLN provider is having network issues (OVH related ?). We're working on a solution to allow SMS to be sent instead on short code. It also means that VLN MO reception will not be possible during the incident.
Oct 13, 12:49 CEST

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

Reminder application degradation

Resolved - The 4th of October, our Reminder app behaved inconsistently resulting in some SMS not being sent even when an event triggered. The issue has been solved around 16h CEST.
Oct 5, 09:48 CEST

Oct 4, 2021

Webhooks originator IP list update

Completed - The scheduled maintenance has been completed.
Oct 4, 15:53 CEST

Scheduled - We will add new origin IPs for sending webhooks to your servers :

51.159.21.54
51.159.7.123

If you are filtering requests by origin, please add these IPs to your whitelist.

You can check the complete and updated list of IPs to trust on this page : https://dev.smsfactor.com/en/api/sms/webhook/delivery-report#webhook-ips
Sep 27, 15:15 CEST

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

No incidents reported.