Our server that contains our API stopped working, due to a RAM issue. In other words, all services hosted on our front-end server were inaccessible (Platforms, API, short links, Hubspot integration, documentation). All API requests made during the incident were lost. To resolve this issue, we had to restart our server.
How the project or issue unfolded and who responded.
We should have an automatic failover system for our servers to allow us to act calmly during such incidents.
After these repeated incidents, we will make improving our infrastructure a priority. Thank you very much for your patience and understanding. If you have any questions, please do not hesitate to send an email to support@smsfactor.com.
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Notre serveur qui contient notre API a cessĂ© de fonctionner, Ă la suite dâun problĂšme de RAM. En d'autres termes, tous les services hĂ©bergĂ©s sur notre serveur frontal Ă©taient inaccessibles (Plateformes, API, liens courts, intĂ©gration Hubspot, documentation). Toutes les requĂȘtes API effectuĂ©es pendant l'incident ont Ă©tĂ© perdues. Pour rĂ©soudre ce problĂšme, nous avons dĂ» redĂ©marrer notre serveur.
Comment le projet ou le problÚme s'est déroulé et qui a répondu.
Nous devrions avoir un systĂšme de basculement automatique pour nos serveurs afin de nous permettre dâagir avec sĂ©rĂ©nitĂ© lors de tels incidents.
AprĂšs ces incidents rĂ©pĂ©tĂ©s, nous allons faire de lâamĂ©lioration de notre infrastructure, une prioritĂ©. Merci beaucoup pour votre patience et votre comprĂ©hension. Si vous avez d'Ă©ventuelles questions, n'hĂ©sitez pas Ă envoyer un e-mail Ă Â support@smsfactor.com.